Terms and conditions

These pages together with our Privacy Policy set out all the terms and conditions upon which Buftea Studios. Studio Operations, a division of PHOENIX RESIDENCE SRL. (“we”, “us” or “our”) provides the Buftea Studios Tour you and your guests (“you” or “your”) (the “Terms”).  Please read these Terms carefully before buying a ticket to the Studio Tour (“Ticket(s)”).  By buying a Ticket, you agree to be bound by these Terms.

These Terms apply to the sale of Tickets and/or gift certificates only and do not apply to the sale of products.

The Buftea Studios Tour is a behind-the-scenes tour which immerses guests into our legendary Buftea Studios where you can explore our iconic backlots, the Archive, the Picture Car Vault as well as soundstages where today’s hottest TV shows and movies are made (the “Studio Tour”).

How to Purchase Tickets

Tickets can be purchased via our website www.studiourilebuftea.ro.  All persons wishing to visit the Studio Tour must purchase Tickets in advance and pre-book the time and date of their entrance into the Studio Tour with the option for day of purchases as available.

Payment must be made in full at the time of buying a Ticket by credit card.  We do not accept checks, cash or debit cards.

Upon purchase of a Ticket from our website, you will receive a confirmation email with a PDF e-ticket.  Such email constitutes your proof of purchase.  Please check that you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control e.g. junk or spam filtering.  The confirmation email or Ticket as applicable must be presented at the main entrance of the Studio Tour for entry.

It is your responsibility to check the accuracy of the details on your email confirmation or Tickets (as appropriate) as mistakes cannot always be rectified.  When you receive your email confirmation or Tickets, please keep them in a safe place as we cannot be held responsible for any Tickets that are lost or stolen.

Only Tickets purchased directly from us or one of our authorized distributors are valid for admission. Tickets purchased from unauthorized third parties, including online auction sites, are not valid for entry.

Allocated Entry Time

You will be given the opportunity to select a date and time for arrival at the Studio Tour (an “Allocated Entry Time”) (subject to availability) during the online or telephone booking procedure and this will be shown on your confirmation email or Ticket (as appropriate).  For those wishing to redeem a valid gift certificate, please call +40 759 019 090 to arrange your Allocated Entry Time.  It is your responsibility to arrive in time for your Allocated Entry Time.

You are asked to arrive at the Studio Tour no later than 15 minutes before your Allocated Entry Time although you will not be allowed access into the Studio Tour before your Allocated Entry Time.

Visitors who miss their Allocated Entry Time are not guaranteed entry to the Studio Tour.  Studio Tour staff will advise visitors who have missed their Allocated Entry Time of the next available time slot but at busy times it may not be possible to find a time on the same day in which case it will be necessary to re-book an Allocated Entry Time.

Once an Allocated Entry Time has been issued, it will be necessary to call +40 759 019 090 for you to change the day and/or time of entry into the Studio Tour.

We reserve the right to amend an Allocated Entry Time once it has been issued to you but we will endeavor to notify you as soon as we become aware that this is necessary.  Should we have to significantly amend your Allocated Entry Time (i.e. by four (4) hours or more), you may choose to accept the new Allocated Entry Time, arrange another mutually agreeable Allocated Entry Time with us via our telephone booking line or cancel the Ticket whereupon we will refund you all the monies you have paid to us for the Ticket(s) but no further compensation will be paid.

Ticket Price

Each person entering the Studio Tour must be 5 years of age or older and must present a valid Ticket at the specified Allocated Entry Time in order to enter the Studio Tour.

Group tickets for parties of (i) twenty-five or more for the regular studio tour; or (ii) thirteen or more for the deluxe tour, may be available at discounted rates. Please contact our telephone booking line +40 759 019 090 for more information.

The price of Tickets may vary from time to time.  Our prices are as stated on our website but are liable to change at any time.  When buying a Ticket either via the website or by telephone, the total price will be confirmed.  We reserve the right to correct any pricing errors even after we have sent you the email confirmation or Tickets (as appropriate) although we will endeavor to do so as soon as we become aware of the error.

Ticket prices are in RON.

Tickets – General Terms

One Ticket purchased entitles one person entry to the Studio Tour on a single occasion. Once you have exited the Studio Tour, you will need to purchase a new Ticket to re-enter the Studio Tour.

All persons entering the Studio Tour must hold a valid Ticket that must be retained at all times and must be available for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in your removal from the Studio Tour.

Tickets remain our property at all times.  We reserve the right to require the immediate return of the Tickets at any time and to refuse entry to, or eject from the Studio Tour, any person who fails to comply with these Terms.

Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered. Tickets that we reasonably suspect have been transferred or altered will not be honored. Tickets are not for resale. Any such resale shall have the effect of rendering that Ticket void.

Tickets will include entry to most, but not necessarily all, areas of the Studio Tour, as we may have to close areas for production needs or to allow for maintenance and updating.

From time to time, we may decide at our absolute discretion to issue tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion.

Gift Certificates

Gift certificates are available for purchase via telephone or in person.

A gift certificate entitles one person to visit the Studio Tour. Before visiting the Studio Tour, the gift certificate holder must phone the booking line +40 759 019 090, to book his or her Allocated Entry Time. Timeslots are subject to availability. All individuals under 18 must be accompanied by an adult.

Please be aware that only one gift certificate recipient can be entered per transaction. If you are intending to send gift certificates to different addresses please book each one as a separate transaction.

For gift certificates bought by telephone, you have the option to choose to have gift certificates sent to you via postal carrier or e-mail.  We take no responsibility should you not receive gift certificates due to the failing of the Post Office or other third-party delivery service.

Please protect the gift certificate and treat it as cash. We cannot be held liable for gift certificates which, are subsequently lost, stolen or damaged.

Ticket Cancellation

If we Cancel your Ticket: In the event of circumstances arising which are outside our control, it may be necessary to cancel your Ticket(s) to the Studio Tour. In such circumstances we will advise you as soon as we become aware of the need to cancel. Having advised you of the need to and the reason for cancellation of your Ticket(s) we will refund the total amount you paid for your cancelled Ticket(s).

If you Cancel your Ticket: If you decide to, or if you are compelled to cancel your Ticket(s) you must immediately advise us of your wish to cancel by telephoning us on +40 759 019 090 at which time we will cancel your Ticket(s). We will not refund the total or any amount which you paid for the cancelled Ticket(s). We may, in our absolute discretion, refund all or part of the money which you paid for the cancelled Ticket(s) if there are genuine extenuating circumstances, of which you may advise us at the time you cancel your Ticket(s).

Ticket Cancellation / Refund

Other than as set out in these Terms, Ticket(s) which you have bought from us or from a Studio Tour official TSP, or which you have received as a gift or otherwise, are:

• Non-refundable
• Non-transferable
• Not to be resold
• Void if altered or defaced

Any ticket which we have reason to believe to have been transferred, resold, altered and / or defaced will not be accepted by us for entry to the Studio Tour.

Our Status

Please note that, in some cases, we accept orders on behalf of third party sellers (e.g. Starline Tours).  The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of themselves.  You should carefully review their terms and conditions applying to the transaction.

We may also provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any representation or warranty that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect our statutory rights against the third party seller.

Children

Children (under 5 years of age) are not permitted on the tour.  All minors, ages 5 – 17, must be accompanied by a person aged 18 years or over while on the Studio Tour.

Health and Safety

A variety of special effects (including sudden loud effects and strobe lighting) may be used in certain areas within the Studio Tour.  It is recommended that visitors with high blood pressure, heart conditions or other pre-existing medical conditions ask the Studio Tour staff for further details and avoid areas of the Studio Tour at which such special effects may be located.

From time to time the Studio Tour staff may draw visitors’ attention to certain health and safety procedures to which visitors must adhere including fire evacuation.

Your Conduct

While you and other Ticket holders are on the Studio Tour and our premises, you and your guests must comply with all directions of our staff, relevant health and safety notices, security requirements and policies and announcements made available to you.

Any breach of any of these Terms or any unacceptable behavior by you or your guests that is likely to cause damage, nuisance, injury to any other visitor or member of our staff or to the Studio Tour itself shall give rise to the right of the Studio Tour staff to eject you immediately from the Studio Tour.

We shall have the right to refuse admission or to eject you and any other Ticket holder from the Studio Tour if in our reasonable opinion, granting you admission might be a risk to our property, the safety of others and/or affect the enjoyment of the Studio Tour by others and include, without limitation, where there is a breach of the following rules:

• No smoking;
• No pets or animals except for valid service animals;
• No consumption of food or drink outside the designated areas without our express permission;
• No firearms or other weapons;
• No access to any area of the Studio Tour other than areas designated for access by Visitors;
• No unnecessary noise (whether from mobile phones or personal stereos or otherwise) or behavior likely to annoy or offend other visitors or intimidate the Studio Tour staff;
• No use of illegal drugs;
• No consumption of alcohol except in authorized places;
• No use of roller skates, skate boards, bicycles, children’s’ sitting toys, ball and frisbees.

You are expressly prohibited from copying, reproducing or republishing any part of the content of the Studio Tour.  It is a criminal offence to copy or attempt to copy the copyright protected materials on show within the Studio Tour.

Clothing Policy

You are required to remain fully clothed while at the Studio Tour and this is to include the wearing of shirts and shoes at all times. This is both for your own comfort and for the benefit of other visitors to the Studio Tour. We reserve the right to ask you to remove items of clothing that we deem to display inappropriate messages or images.

Security

In the interests of safety, you may be asked to submit to a search of your person or belongings and anyone refusing to submit or found to be in possession of materials which we believe to be dangerous or unsuitable will be denied entry or removed from the Studio Tour.

You must keep your personal belongings with you at all times.  We accept no responsibility for loss, theft or damage to any personal belongings brought into the Studio Tour.

Photography

From time to time we or other authorized third parties may carry out photography and/or other recording at the Studio Tour and any images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising, promoting the Studio Tour (such as on the Studio Tour website, social media sites and pages, partner sites, outdoor advertising and brochures for the Studio Tour), and for our internal purposes, and in doing so, you allow us to edit, modify, publish and make available such images and/or recordings.  You acknowledge and agree that you will not receive compensation if we use such images and/or recordings for the purposes set out above.  If any visitors to the Studio Tour are under 18, you, being the parent or legal guardian of such persons, also consent to the use of their image and/or recordings for the purposes set out above.   You acknowledge that the copyright in such images and/or recordings rests with us and/or any authorized third party and accordingly you grant us and/or any authorized third party all rights in any images and/or recordings of you and/or your children.  You shall promptly execute such documents and perform such acts as may be required for the purposes of giving full effect to the foregoing.

The taking of photographs with handheld cameras and mobile phones is allowed in some areas of the Studio Tour apart from within the pre-show cinema and green screen areas, but any such permission is only for designated areas as specifically directed by your Studio Tour guide.  Video recording as well as the use of flashes, tripods, selfie sticks, and other specialist photographic equipment is not permitted.  Photographs are for you to enjoy for your own personal, private, non-commercial purposes only.  Unless permission has been granted by us, audio, picture and images cannot be reproduced in any format or media other than for private viewing.

Photography of any kind in the pre-show cinema and in the green screen areas is not permitted at any time.

Trademarks and Copyrights

The materials incorporated within the Studio Tour including, without limitation, any sets, props, wardrobe, text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audiovisual works, designs, logos, software and any other content (together, “Material”) are protected by copyrights, patents, trade secrets or other proprietary rights owned by us and/or our licensors (“Intellectual Property Rights”).  Some of the characters, logos or other images incorporated within the Studio Tour are also protected as registered or unregistered trademarks, trade names and/or service marks owned by us (“Trademarks”).  We respect the intellectual property rights of others and ask you to do the same.

Availability of the Studio Tour

You are reminded that from time to time parts of the Studio Tour may be closed and certain exhibits may be removed for production, maintenance or for technical reasons. Tickets will not be refunded and no compensation will be paid in the event of any such closure or removal.

We will use our reasonable endeavors to be open and operational during published opening hours but reserve the right to close the Studio Tour on any given day, whether for security or any other reason, without notice. In the event of such closure, any Tickets issued for use only on the day of closure will be exchanged or refunded by us at the price paid for them but no further compensation will be paid.

Exclusion of Damages 

You agree by purchasing tickets that Buftea Studios Operations and its affiliated or related companies shall not be liable to you or any third party for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever that result from your use or inability to use the Tickets or to attend the Tour.  This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, and even if we have been advised of the possibility of such damage.  This waiver applies, without limitation, to any damages or injury arising from or related in any way to any act or failure to act, error, omission, interruption, cancellation, rescheduling, delay in operation, tour modifications, or negligence on the part of Buftea Studios Operations or any affiliated or related company.

Limitation of Liability, Applicability of Disclaimers, Exclusions and Limits

IN NO EVENT WILL BUFTEA STUDIOS OPERATIONS AND OUR RELATED AND AFFILIATED COMPANY’S AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE PURCHASE OF STUDIO TOUR TICKETS, THE STUDIO TOUR OR YOUR PARTICIPATION IN THE STUDIO TOUR EXCEED THE AMOUNT PAID BY YOU FOR THE STUDIO TOUR TICKETS.

Notice for California Users

Under California Civil Code Section 1789.3, California users of the services are entitled to the following specific consumer rights notice:  The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

We are not responsible for indirect losses which occur as a side effect of the main loss or damage, or for any losses that fall into the following categories: loss of income or revenue, loss of business loss of profits or contracts, loss of data or waste of management or office time, loss of goodwill, disappointments or emotional distress and/or any other loss or damage which was not reasonably foreseeable by us at the date the Ticket was bought, however arising and whether caused by tort (including negligence), breach of contract otherwise, even if foreseeable.

Third Party Supplier Liability

Where part of the services you have paid for in connection with the Studio Tour are provided by a third party supplier, that supplier’s individual liability will be set out in their own terms and conditions.  You may request from the supplier directly copies of any relevant terms and conditions.  For the avoidance of doubt, we do not accept liability for acts or omissions by you or any person(s) on behalf of whom you have placed a booking or unconnected third parties or suppliers of services which do not form part of the contract between you and us.

Events Outside Our Control

Subject to applicable law, we shall have no liability to You if we are prevented from, or are delayed in performing our obligations under any contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving our employees or any other party), failure of a utility service or transport network, act of God, disease or medical epidemics, pandemics or outbreaks, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

How we use your Personal Information

We only use your personal information in accordance with our Privacy Policy.  For details, please see our Privacy Policy.  Please take the time to read these, as they include important terms which apply to you.

Variation

We have the right to revise and amend these Terms from time to time by notifying you or placing updated Terms on the website.  You may not vary these Terms unless agreed in writing with us.  You will be subject to the Terms in force at the time that you bought Tickets to the Studio Tour.  You may wish to print a copy of these Terms with a date-stamp for future reference.

Waiver

If we fail, at any time, to insist upon the strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

Severability

If any of these Terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Third Party Rights

A person who is not a party to the Terms shall not have any rights under or in connection with them.

Entire Agreement

These Terms and any document referred to in them constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms.

You acknowledge that, in agreeing to these Terms, you do not rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms.  Nothing in this clause excludes liability for fraud.

Law and Jurisdiction

These Terms shall be governed by and construed in accordance with California law, without regard to its conflict of laws provisions. Any dispute arising out of this Agreement shall be submitted to final, binding arbitration conducted in Los Angeles County under the Expedited Arbitration Procedures Rules and Procedures of the Judicial Arbitration and Mediation Services Inc. (“JAMS”) before a single, neutral arbitrator who is a former or retired California state or federal court judge with experience in related matters who shall follow California law and the Federal Rules of Evidence and have no authority to award punitive damages. Either party may enforce a final arbitration award in any court of competent jurisdiction in Los Angeles County, including an award of costs, fees and expenses incurred in enforcing the award. Notwithstanding the foregoing, either party shall be entitled to seek injunctive relief (unless otherwise precluded by any other provision of these Terms) in the state and federal courts of California. Any dispute or portion thereof, or any claim for a particular form of relief (not otherwise precluded by any other provision of these Terms), that may not be arbitrated pursuant to applicable state or federal law may be heard only in a court of competent jurisdiction in Los Angeles County.

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